Shipping & Delivery
1 to 3 business days is the expected period of time between the date an order is placed and when it is shipped. some factors may affect processing time like inventory levels, errors in order picking, weather, federal holidays, etc.
The delivery time varies to the customers locations and the warehouse where the item was shipped from
The estimated delivery time :
- To United States: 8-18 business days
- To Canada: 10-22 business days
- To Australia: 7-15 business days
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
The delivery time is calculated from the time your order was shipped until the time it is delivered to you.
If your status is shipped, but your tracking is not showing any information yet, it is possible it is in transit to the final carrier. For some shipping methods, there is a process between our warehouse and the last carrier. This can cause the tracking to have late updates. An example of this is with some express deliveries, the package is sent overland transport (national postal company trucks) before being handed over to the final tracked courier, Each method has its own path so not all will follow this process.
After it arrives
- Inspect and check the package, if there is any damage take photos and contact us within 3 days.
- Write a review if you have tested the item and share your experience
If it doesn’t arrive after waiting 60 days, contact us and we will refund or resend if the package is lost.
I’m Shipping to an APO / FPO Military Address – Do I Qualify For Free Shipping?
If your order has qualified Free Shipping items, we can ship via Free Economy Shipping. However, please note that large orders or bulky / heavy items usually ship via UPS Ground, and since military addresses only accept US Mail, Free Shipping may not be applicable.
In the above scenario, our customer service team will reach out to you if an issue like this arises. If additional shipping funds are required based upon the USPS Postal shipping requirement, our team will provide you with all necessary options to resolve this matter quickly.
I Live Internationally, but Will Be In the USA – Can My Order Ship to An Alternate USA Address?
Yes – we would be more than happy to ship your order to another destination of your choice, based upon your locale destination within the USA. In this scenario, please input the shipping address of choice during the checkout phase.
For any order shipping to an alternate address (such as a hotel or business), please be sure to carefully check the address and verify all information is correct to avoid returns, Further, please be sure that the residence, hotel or business of delivery is aware of the parcel being shipped, along with possible Signature Required options that may be required upon delivery.